Refund & Exchange

Refund & Exchange — Review Before Launch

Whether jewellery qualifies for cancellation, exchange, refund or resizing depends on product type, condition, customisation and applicable consumer law.

Please contact our team with your order number before sending any item back. Do not ship jewellery without receiving return instructions.

Owner action: Specify exact eligibility, time limits, conditions for custom orders, proof of purchase, deductions and refund timeframes. Obtain legal review before accepting orders.